Contact us a hello@jaimeandjamie.com
FAQs
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express. Paypal
What are the delivery options?
Please see our Delivery page for information
What does pre-order mean?
For pre-order purchases, an estimated delivery time will be given in the product description. In certain circumstances, preorder dates are subject to change. Please note that your card will be charged fully when a preorder is placed.
Can I cancel my order?
Please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount.
Please contact orders@jaimeandjamie.com with your order number. *Please note: we cannot guarantee modifications before dispatch.
Who pays for customs, duties and taxes?
If you order products for delivery outside of the UK, your order may be subject to import duties and taxes. We are not responsible for any import fees or any other charges issued by your local government. You will be responsible for payment of any such import duties and taxes.
Can I return / exchange my item(s)?
You can find all our Returns information here.
I received my order but something is missing or damaged?
We are so sorry to hear that you have received an incorrect item. Please contact us at orders@jaimeandjamie.com and we will be happy to help!